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Posted: Saturday, February 3, 2018 8:52 PM

Job Description
Leads and oversees the operation of multiple company owned restaurants in a defined area. Teaches and coaches all restaurant General Managers (GMs) and their subordinates to lead, monitor, and coordinate the people, processes, and profits to achieve Company objectives and maintain Company standards. Drive restaurant compliance within the Region of established standards of delivering a superb guest experience, quality product, restaurant cleanliness and safety; taking swift and decisive action to correct deficiencies.

Develops financial performance objectives for all restaurants in his/her assigned area and directs daily operation of the area to meet corporate strategic goals.
Ensures all restaurants comply with established standards in the areas of guest relations, food costs, labor costs, and other controllable costs. Ensures that proper safety, sanitation, and cash handling procedures are in place as evidenced by restaurant audits.
Ensures the highest level of hospitality, service and products to all guests at all times.
Completes a full restaurant unannounced Assessment inspection minimally quarterly to maintain clear objectives to meeting all standards.
Conducts a thorough monthly Operations review (Financial and Operational) with each General Manager, assisting in the development of corrective action plans to address all opportunities and thereafter following up on and ensuring improved results in all areas identified.
Ensures that budgeted P and L results are achieved and generates restaurant performance reports and distributes to Director of Operations and Vice President of Operations.
Maintains a succession plan for bench strength of Region team, identifying needs and developing back up plans. All performance related issues are addressed with a structured development plan or 90:day performance plan and thereafter followed up on through scheduled performance review meetings. Keeping the Director of Operations informed through consistent communication and updates.
Recruits, interviews, and selects management candidates, both from outside and inside the company, keeping supervisor aware of all needs.
Trains and develops all levels of restaurant management personnel providing succession planning for management and non:management team members in their area. Ensures defined development processes are in place to provide the necessary growth and development of their people, while achieving their retention plans as measured by their Regions management turnover.
Opens new company restaurants as documented in the New Restaurant Opening guide.
Ensures that all restaurants comply with company, State, Federal, and local town regulations (child labor, wage and hour, OSHA, EEOC, etc.).
Ensures promotions, special merchandising programs and advertising materials are presented in the restaurants according to company standards and local regulations. Ensures the completion of a quarterly trade area analysis by each GM and assists in the development of a quarterly strategic LRM plan with defined objectives and ROI on all activities.
Responds to urgent matters in the restaurants and guides management teams through issues where needed, and their supervisor is kept informed and involved in all issues.

Follows up with all guest complaints received through the Guest Hospitality Feedback program. Writes correspondence and reimburses funds to guests when necessary, while coming to closure of all guest complaints with 48 hours.
Communicates company policies, activities and other general information to all General Managers or other team members when appropriate in his/her area. Conducts minimally bi:weekly Region GM meeting with team, meeting once a month with all assistant managers and managers, and quarterly with all shift leaders.
Reviews all restaurant schedules, quarterly hour reading, and w


• Location: Birmingham

• Post ID: 28999522 birmingham is an interactive computer service that enables access by multiple users and should not be treated as the publisher or speaker of any information provided by another information content provider. © 2018