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Posted: Thursday, March 30, 2017 1:35 AM

Job Description:/h3:
Customer Service and Resident Retention
:Greet and qualify prospects by covering all requirements for leasing while adhering to Fair Housing guidelines
:Maintain contact with tenants during their tenancy to oversee their welfare and help resolve property issues
:Receive all telephone calls and in:person visits. Listen to resident requests, concerns and comments.
:Quickly forward Maintenance Service Request utilizing the Maintenance Request form on our website
:Maintain open communication with Property Managers and Accounting staff
:Have prospect complete application and secure deposit in accordance with the company procedures and Fair Housing requirements
:Oversee the processing and approval of client applications and lease documents
:Update availability report, process applications for approvals. (i.e., credit check, rental history, etc.) Follow up with applicant regarding status
Leases and Move:Ins
:Inspection of available units
:Type lease and complete appropriate paperwork and input information accurately and timely.
:Thoroughly review in detail the terms of lease, rental rate, period of payment and any addendums to residents
:Have tenant inspect apartment and return move:in checklist before lease signing. If tenant declines move:in inspection, have them sign move:in form as declined
:Secure new residents signature(s) on appropriate paperwork prior to move:in.
:Scan lease and all paperwork, attach to SAGE
:Assist in monitoring renewals and rental increases.
:Send renewal or non:renewal notice letters 90 days before
:Update tenant information, including phone number, work info, etc. upon renewal and enter into SAGE
Move Outs
:Coordinate Tenant Move:outs with property manager and accounting
:Perform Move:Out procedures in Sage software
:Follow up on all notice to vacate if keys are not returned to Red Rock
:Oversee on:the:job training of leasing staff to bring them up:to:speed on work activities
:Liaison with Contract Onsite Managers to ensure Administrative and Fair Housing Compliance
:Organization of lease files to ensure they are current and 100 complete and maintain lease files by filing all letters, notices, and notes in file
:Send Violations letters to residents making certain to follow all Fair Housing requirements
:Scan all leases, letters, notes, and notices and attach to lease in SAGE.
:Accept rental payments, write receipts, and give immediately to AR Manager.
:Organize meetings during which leasing operations are discussed to identify solutions necessary for achieving occupancy targets and maximize work efficiency between departments
:Assist management team with other various tasks as required.
: Supervise campaign activities for the publicity of properties available for lease
:Conduct survey of the property market to obtain information on competing lease rates and other trends that affect occupancy/rent. Communicate information to Property Manager and Sr. VP of Property Management
:Oversee the marketing and advertising of vacancies to attract potential residents, including web updates
:Update specials on Website and print flyer Website
:Monitor advertising effectiveness. Gather information about market competition in the area
:Coordinate promotions with owners to increase traffic and occupancy
:Coordinate with property manager to get new/updated property photos and upload to website
:Prepare newsletters, pamphlets, flyers, etc.

Essential Job Functions:
:Develop and implement policies necessary for improving the profitability and efficiency of the leasing department
:Ensure the proper documentation and storage of leasing files and credit/background information
:Must possess a positive attitude and the ability to remain professional under all circumstances.
:Ability to work a flexible schedule, including evenings as needed
:Demonstrate ability to diffuse and


• Location: Birmingham

• Post ID: 17938514 birmingham is an interactive computer service that enables access by multiple users and should not be treated as the publisher or speaker of any information provided by another information content provider. © 2017