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Posted: Wednesday, January 24, 2018 12:06 AM


Collegiate Admissions & Retention Solutions
JOB TITLE: Student Information Specialist (SIS)

DIVISION: CARS Admissions Assistance

DEPARTMENT: Lead Qualification

REPORTS TO: Call Center Director, Call Center Supervisor, Floor Supervisors


The SISs are responsible for handling inbound and outbound calls for prospective students. The SISs are the front-line representatives of the company and their main duty is to deliver quality in everything they do.


Accurately deliver scripts to callers both inbound and outbound
Accurately disposition calls
Be completely familiar with all product knowledge at all times
Maintain a wrap up time of 3% or less daily
Arrive to work on time for all scheduled shifts
Consistently receive high QA scores
Duties and responsibilities are subject to change by the employer as the needs of the employer and requirements of the job change


Articulate; strong verbal and written communication skills
Able to listen intuitively
Positive attitude
Basic computer skills
Team player
Quick learner
Able to multi-task in a “think-on-your-feet” Call Center environment
Prompt and reliable

As an Equal Opportunity Employer it is our policy not to discriminate against any employee or applicant for employment based upon race, color, religion, age, sex, national origin, disability, genetic characteristics, or any other attribute or characteristic protected by law.

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500 Century Park South
Suite 100
Birmingham, AL 35226

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