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Posted: Saturday, February 3, 2018 9:52 AM

Job Description MCC is a leading business consulting outsourcing provider of customer service and customer acquisition solutions spanning the entire sales cycle. Positions are available in the following areas: Customer Service Management: Serving some of the most prominent brands in America, MCC ensures clients get more from customer relationships by delivering consistent superior service. Customer Acquisition Management: We leverage conversation and in person social interaction to improve acquisition and retention, enhance brand loyalty, increase sales, and revenue for our clients. Our team is dedicated to creating a consultative sales process designed around solutions, not persuasion. Business Management Solutions: Spanning almost a decade the business solutions team is one of the best in the industry. We train and mentor team members to develop the skills they need to lead a team by honing the strengths they naturally possess. MCC is one of the fastest growing customer service and customer acquisition outsourcers with locations across Birmingham . Our rapid growth has created great opportunities for our employees, clients, and the many communities that we call home. With great partnerships and a growing client base, MCC is creating new opportunities daily: We have our own in house leadership development programs Opportunities for individuals to join a company where they can enjoy their work day 100% of our management team is promoted from within our organization. Opportunities to provide excellent levels of service to the clients we support and to thousands of customers daily We believe in recognizing individual employees for their contributions and achievements Opportunities to grow and develop the career in management or leadership that individuals really want Whatever role or position you are seeking, MCC has challenging and exciting career growth opportunities waiting for you. Educational Requirements: High School Diploma College preferred Experience and Skills: 1-2 years customer service or sales experience – restaurant or hospitality experience included Ability to remain highly motivated in a service and sales environment Creative thinker and problem solver Highly energetic with motivation to appreciate customers and other team members Multi-task oriented Excellent active listening and interpersonal skills Confident and positive attitude expressed with a genuinely sincere tone Adaptive to change Excellent oral and written communication skills with emphasis on probing Ability to lead a conversation Demonstrate personal responsibility (ie, attendance, punctuality, ownership of day-to-day activities)


• Location: Birmingham

• Post ID: 29044682 birmingham is an interactive computer service that enables access by multiple users and should not be treated as the publisher or speaker of any information provided by another information content provider. © 2018