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Posted: Thursday, April 6, 2017 8:20 AM

Posted On03/06/2017 Customer Care Representative Birmingham, AL, US Salary Range : Worker Category : Job Class The responsibilities of this position include, but may not be limited to the following:Functions as primary order intake point personAssists and advises customers requiring technical assistanceInsures proper handling of customer complaints with focus on customer service recoveryInteracts with operations to facilitate timely shipment of productsInteracts with accounting to maintain accurate customer accounting recordsInteracts with field sales force to promote and maintain current and consistent communicationProcesses customer returns Maintains files on all customersMaintains and improves systems for order processing and customer activityThe ideal candidate for this position will possess the following qualifications:Customer care or related experience requiredExceptional telephone manner and skills requiredEffective interpersonal and communication skills requiredExperience with MS Office suite requiredProficiency in typing/10-key/data entry requiredHigh volume call-center experience preferredPrevious experience in the dental industry a plusThe educational/experience requirements for this role are as follows:B.S. in Business, Marketing or other related field is preferred.Please note that any offer of employment made by BioHorizons is contingent upon the successful completion of a pre-employment background investigation to include a pre-employment drug screen. Requisition ID1263 EXTERNAL POSTING FOR


• Location: Birmingham

• Post ID: 18003002 birmingham is an interactive computer service that enables access by multiple users and should not be treated as the publisher or speaker of any information provided by another information content provider. © 2017