Posted: Sunday, February 26, 2017 3:36 AM
Position Summary: This position is responsible for providing consistency regarding installations, testing, commissioning, device operation, naming conventions, programming, trouble shooting, system maintenance and health checks for CoE customers' Access and Video Enterprise systems. Incumbent will provide technical support in the areas of adminsistration and troubleshooting for specified Global and Strategic accounts. Responsibilities may also include providing training and technical assistance to both customers and Tyco field personnel. Proactively working with CoE team, upper management and customer to determine courses of action to address concerns and potential risks. Duties and Responsibilities: Utilizing a high level of proficiency and certifications in all aspects of multiple card access, and video enterprise systems, and on a largely self-directed basis, program and configure new installations to include access areas, micro/panel information IP address/backup IP, badging categories, schedules (ranges from <5>105). Ulitzing a high level of proficiency in all aspects of multiple card access, and video enterprise systems, and on a largely self-directed basis, program new hardware at new and existing sites. Program and configuration to include access areas, micro/panel information IP address/backup IP, badging categories, schedules (ranges from <5>105). Perform acceptance testing for all installations globally and strategically (requires working on off hour to support local international time zones). Troubleshooting system software issues and perform regular system updates, patches and health checks. Directly interface with client security officers and key members of the global and strategic support team to assist in managing global and strategic customer enterprise systems as well as participate on system design and support conference calls. Qualifications Education: High School diploma or GED required. Associate's or Bachelor's Degree in electronics or computer fields preferred. Experience: Minimum 5 years supporting physical security products in a complex, distributed environment. Experience managing and programming global enterprise access control and video systems and/or System IT Administrator experience. Skills: Minimum: Knowledge of current technologies for standard system programming of Access Control and Video Systems. Formal computer network training or related field experiencePreferred: Training/Certifications: Honeywell, C-cure, DvTel, Lenel, Proximex and UTC Systems CISCO, Microsoft Certifications preferred and a definite plus. Strong verbal and written communication and client skills with ability to work within a collaborative team structure and provide guidance and leadership to others within customer and Tyco organization. Problem Solving, LAN Knowledge, Proxy Servers, Networking Knowledge, Network Design and Implementation, Network Troubleshooting, Network Hardware Configuration, Network Performance Tuning Tyco Integrated Security LLC offers a highly competitive compensation and benefits plan including medical, dental, prescription coverage, flexible spending accounts, paid life insurance, matching 401(k), ongoing training, tuition reimbursement and more. And because we're part of Tyco, we can prepare you for a career on a global scale.
• Location: Birmingham
• Post ID: 17704290 birmingham