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Posted: Monday, March 27, 2017 3:10 PM

Company Overview 13;
Grainger is a global leading broad line supplier of facilities maintenance products serving businesses and institutions. Our 18,000 employees are driven to serve customers and the community in exceptional ways focusing on delivering the highest level of service. The Grainger team works closely with customers to better understand their challenges and provide cost:saving solutions. Graingers employees serve customers more than 115,000 times every day through multiple channels. As part of a high:performing team, youll be able to develop your talents, and make a difference. Grainger is a Fortune 500company and a perennial member of Fortune magazines Most Admired Companies list.
Position Description 13;
The Customer Service Associate is a customer facing team member who provides superior service by delivering relevant products and services that satisfy the needs of our customers through multiple service channels. The Customer Service Associate makes interactions personal and consistent while making it fast and easy for the customer to do business with Grainger. Principal Duties and Responsibilities:
:Effectively and efficiently interacts with customers (face to face) by discovering their true intent and combining functional/product knowledge to navigate them to the best solution.
:Uses technology to provide information such as pricing, availability, and alternative solutions to make a relevant offer and ask for the sale.
:Adheres to standard work and leverages Continuous Improvement tools and principles to identify problems and reduce waste.
:Support sales partners to address customers needs and help grow the business.
:Responsible for own development, commits to learning and growth by leveraging feedback, coaching, and an individual development plan.
:Executes the Grainger Service Promise and demonstrates, by action, the company Values.
:Utilizes effective probing and listening skills to generate lead opportunities. Recognizes and responds to cross:sell opportunities and is able to successfully convert inquiries into orders.
:Resolves customer problems promptly and accurately in a manner that will retain and promote customer loyalty.
:Uses the CIC to efficiently record and process orders, faxes, pending returns, returns, debits, credits, sourcing orders, inquiries, feedback and quotes.
:Captures lost sales to improve local inventory.
:Accurately picks will call and counter orders. Ensures will call orders are ready when the customer arrives. Records daily will call ready rate.
:Audits and purges pick tickets daily to meet BBX standards.
:Guides customers to other internal resources such as Technical Support, Credit, Grainger Parts and Sourcing or Sales as necessary.
:Takes personal ownership for meeting established individual and team metrics. Consistently executes on all BBX requirements.
:Assists customers with loading product into customer vehicle.
:Works effectively with others in a team environment to accomplish organizational goals and to identify and resolve problems.
:Participates in all required training to ensure proper compliance of HAZMAT and refrigerant when processing transactions. Completes product training courses.
:Opens and directs mail to proper area. Performs filing functions for pick tickets, reports, and other documents.
:Performs necessary housekeeping duties to maintain a clean, safe and organized working environment.
:Other duties as assigned. 13;
Position Requirements: 13;

:Must be at least 18 years old
:High School diploma or equivalent
: 1:2 years customer service and sales experience
:Must have reliable transportation
:Able and willing to work in a warehouse environment on a consistent basis during initial training period or as needed based on business need.
:Within 12:24 months of hire date, must exhibit competencies to advance to a Sales Associate position as one becomes available.
:Demonstrates a commitment to provi


• Location: Birmingham

• Post ID: 17789987 birmingham is an interactive computer service that enables access by multiple users and should not be treated as the publisher or speaker of any information provided by another information content provider. © 2017