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Posted: Monday, January 29, 2018 1:56 AM

Job Description:/h3:
*Please note this is a part:time posting for candidates interested in our night and weekend shifts.*
The Call Center Technician Scoop:
Your love language is interactive troubleshooting. You can speak about technical issues to anyone, anywhere in an upbeat, professional, positive and patient manner.
A Day in the Life:
You are a Service and Delivery oriented individual who interacts well with all forms of technology and humans alike. You are punctual, flexible and possess excellent written and verbal communication skills that you use to document all your interactions. You understand general computer systems, databases and networking and treat the craft of troubleshooting like a Jedi Master treats The Force.
You will:
Provide front:line support in an efficient and cordial manner to our clients in all lines of business : Restaurant POS, Corporate IT and Digital Marketing
Support and troubleshoot for clients via telephone and remote support including but not limited to problems with Windows, printers, our point:of:sale systems, etc
Provide internal colleagues with in:depth reporting, context and detail around our clients problems in order to resolve the issues and evolve our technology
Establish technical credibility through strong communication and follow:up
Track and document all customer interactions and solutions in CRM
Observe, read and learn in order to become an expert in our products and services
You have:
Completed some college and/or associates coursework in a relevant field
An understanding of databases, networking and troubleshooting
Ability for light travel and in person interaction
Excellent interpersonal skills, and are punctual and flexible
Experience in a helpdesk service/support position is preferred but not required

Company Description:/h3:
Aegis Foundry is an innovative technology provider for small to medium sized businesses. We excel in partnering with companies through our three primary lines of business: Point:of:Sale systems; Digital execution; and premium IT implementation and support.
Check us out at aegisfoundry


• Location: Birmingham

• Post ID: 28846712 birmingham is an interactive computer service that enables access by multiple users and should not be treated as the publisher or speaker of any information provided by another information content provider. © 2018